Get rid of the problematic subscribers who are reporting you as abuse by processing feedback loops (also known as FBL). The mailbox provider forwards the message complained about back to the sender at a designated email address that has been set up, primarily so that the sender can suppress this user in their database.
Menu Navigation: Setup – Feedback Loops
List Feedback Loops
View the list of all feedback loops that you have created so far.
Fields:
| Field | Description |
|---|---|
| Name | Name of the Feedback Loop that you have created |
| Host | Hostname of the Feedback Loop mailbox server to connect with |
| Username | Username of the Feedback Loop mailbox |
| Method | Connection method to connect to the mailbox server i.e POP/IMAP |
| Port | Port of the mailbox server where Feedback Loop email is hosted |
| Added On | Date when this Feedback Loop mailbox was added |
| Actions | Edit: Edit this Feedback Loop mailbox Delete: Delete this Feedback Loop mailbox |
Add a Feedback Loop
Adding a Feedback Loop is super easy. You just need to connect the FBL mailbox using POP/IMAP settings.
Fields:
| Field | Description |
|---|---|
| FBL Email | The email address of the FBL mailbox |
| Server Host | The Hostname of the server where the FBL mailbox is hosted |
| Port | Port number of the mailbox server |
| Mailbox Username | Username of the FBL mailbox |
| Mailbox Password | The password of the FBL mailbox |
| Folder | The folder where incoming complaints land. Default: Inbox |
| Validate Certificate | Select Yes if the server requires validation of the SSL certificate |
| Encryption | Select the right option if the connection to the remote server needs encryption |
| Delete Emails after Processing | Delete the complaint messages (emails) once they are processed |
| Connection Method | Choose the connection method. i.e. POP or IMAP |
Buttons:
- Save & Add New: Save the FBL and stay on the same page to add another
- Save & Exit: Save the FBL and navigate to the view FBL page
- Cancel: Cancel the operation and navigate to the view FBL page
- Validate Connection: Verify if the connection details are functional